In a recent Multipliers seminar, an executive team contemplated the ways that they might be shutting down the work of smart, capable people, despite their very best intentions. I was particularly struck by Alberto’s story.
Several years ago Alberto was a senior manager in a country operation in the European commercial division of a major pharmaceutical company. His team was involved in an important, complicated business deal and the intricacies needed to be documented. This deal fell in Alberto’s area of responsibility, so his boss Steve charged him with constructing the important letter.
Alberto carefully drafted the letter capturing critical … Read the rest